Shipping & Returns

Occasionally a hamper delivery will be returned to us for one of the following reasons:
- a “We missed you” card was left by the courier at the delivery address but there was no response from the recipient to arrange re-delivery.
- a “We missed you” card was left by the courier at the delivery address but the recipient did not pick the package up from the post office or newsagent.
- the recipient is not known at that address or has moved.
- address details are incorrect or insufficient.
- the recipient was in a hospital or hotel and has been discharged or checked out.
If a parcel has an incorrect address, our couriers are unable to call the recipient to verify, and instead, the parcel will be returned to us.
Hampers cannot be re-directed while in transit and will need to be returned to us before being sent to the new/correct address.
We will inform you via email within one week of the hamper being returned to us.
An applicable re-delivery fee will be passed on to you to facilitate the delivery of the hamper to the same or an alternative address.
Due to the perishable nature of our hampers, orders returned to us for any of the reasons mentioned above cannot be cancelled and refunded.

If you have any queries or concerns with the hamper(s) you have sent or received, please call our customer service team or email mkohampers@gmail.com
In the event that your hamper or its contents arrive damaged or faulty, we will happily replace, exchange or issue a credit depending on the extent of the damage.
We will require photos so that we can better understand the extent of the damage or issues with the product.
If it is necessary for the product to be sent back to us due to damage or being faulty, we will email you a return label to cover the cost of the shipping.
We will not be able to replace, exchange or issue a credit for any product that has been dispatched for more than 3 days.
Please note that refunds will be credited back to the original credit card or Paypal account used.
Orders cannot be cancelled once they have been prepared and are with our couriers for delivery.