Shipping & Returns
Shipping within Australia
- We offer free shipping Australia-wide.
- Orders placed before 2pm (AEST) will be despatched on the same day.
- We are not currently offering international shipping.
Deliveries Returned to Us
- Occasionally a hamper delivery will be returned to us for one of the following reasons:
- a “We missed you” card was left by the courier at the delivery address but there was no response from the recipient to arrange re-delivery.
- a “We missed you” card was left by the courier at the delivery address but the recipient did not pick the package up from the post office or newsagent.
- the recipient is not known at that address or has moved.
- address details are incorrect or insufficient.
- the recipient was in a hospital or hotel and has been discharged or checked out.
- If a parcel has an incorrect address, our couriers are unable to call the recipient to verify, and instead, the parcel will be returned to us.
- Hampers cannot be re-directed while in transit and will need to be returned to us before being sent to the new/correct address.
- We will inform you via email within one week of the hamper being returned to us.
- An applicable re-delivery fee will be passed on to you to facilitate the delivery of the hamper to the same or an alternative address.
- Due to the perishable nature of our hampers, orders returned to us for any of the reasons mentioned above cannot be cancelled and refunded.
Returns, Cancellations and Refunds
- If you have any queries or concerns with the hamper(s) you have sent or received, please call our customer service team or email email@example.com
- In the event that your hamper or its contents arrive damaged or faulty, we will happily replace, exchange or issue a credit depending on the extent of the damage.
- We will require photos so that we can better understand the extent of the damage or issues with the product.
- If it is necessary for the product to be sent back to us due to damage or being faulty, we will email you a return label to cover the cost of the shipping.
- We will not be able to replace, exchange or issue a credit for any product that has been dispatched for more than 3 days.
- Please note that refunds will be credited back to the original credit card or Paypal account used.
- Orders cannot be cancelled once they have been prepared and are with our couriers for delivery.